# Khuliso Rodney Siphalali - Community Development & Operations Support Specialist
Source: https://hello.cv/khulisospha
Katlehong

## About
Goal-driven professional with over 5 years of experience in retail operations and administrative management, complemented by a strong background in community development. Proven ability to drive operational efficiency, supervise teams, and deliver top-tier customer service through effective inventory, budget, and scheduling management. Passionate about leveraging strong stakeholder engagement and problem-solving skills to foster organizational growth and positive social impact.

## Work
### Retail Associate / Operations Support | Pick n Pay Retailers
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Managed comprehensive retail operations, including inventory, sales planning, and staff coordination, to optimize store performance and customer satisfaction.
- Optimized stock management and inventory control, reducing shrinkage and ensuring consistent product availability across key departments.
- Prepared daily sales plans and managed operational budgets, contributing to consistent achievement of daily and weekly revenue targets.
- Delivered exceptional customer service and managed client interactions, resolving complex issues to enhance customer satisfaction and loyalty.
- Coordinated staff planning and developed efficient shift schedules for a team of 10+ associates, significantly improving operational flow and productivity.
- Managed supplier relations and streamlined communication with the support office, ensuring timely delivery of goods and efficient issue resolution.
- Enforced stringent security protocols and maintained robust asset control, minimizing losses and contributing to a safe shopping and working environment.
### Elections Officer (Contract) | Electoral Commission of South Africa (IEC)
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Oversaw critical electoral processes, ensuring the integrity and smooth operation of a voting station during national elections.
- Ensured the seamless and efficient operation of a voting station, facilitating access and participation for hundreds of registered voters.
- Utilized Ezi scanners for rapid and accurate identity and document verification, expediting the voter registration and ballot issuance process.
- Managed and secured all sensitive ballot papers and voting booths, upholding the highest standards of election integrity and confidentiality.
- Accurately counted and meticulously reconciled all votes and ballot materials, ensuring precise reporting of election results to the Presiding Officer.

## Volunteer
### Community Outreach Volunteer | Amplifying Community Voices Student Association
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Facilitated connections between communities and local authorities, organizing educational initiatives and distributing vital information to foster development.
- Forged critical connections between local communities and municipal/tribal authorities, facilitating dialogue and resource access for development initiatives.
- Organized and delivered impactful educational talks in schools, informing hundreds of students about diverse career paths and bursary opportunities.
- Engaged proactively with diverse stakeholders to champion and advance key community development initiatives and address local needs.
- Disseminated crucial community information through various channels, significantly enhancing awareness and participation in local programs.

## Education
### Alison Online Learning | Retail Management
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### Alison Online Learning | Office and Administrative Management
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### Alison Online Learning | Human Resources
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### ANC School of Politics | Politics and Economics
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### University of Venda | Development Studies
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### Sinthumule Senior Secondary School | General Studies
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## Languages
- English

## Skills
### Retail Operations
- SAP Support Knowledge
- Inventory Management
- Stock Management
- Sales Planning
- Price Adjustments
- Stock Taking
- Supplier Relations
- Office Communication
### Customer Service
- Customer Service Excellence
- Client Interaction
- Issue Resolution
### Administrative Management
- Strategic Planning
- Budgeting
- Staff Planning
- Shift Scheduling
- Security Protocols
- Asset Control
- Support Office Coordination
### Leadership & Team Management
- Leadership
- Team Supervision
- Team Coordination
### Community Engagement
- Stakeholder Engagement
- Community Outreach
- Development Initiatives
### Data & Reporting
- Data Analytics
- Report Writing
- Vote Reconciliation
### Communication
- Public Speaking
- Client Interaction
- Stakeholder Engagement

## Source
Read this profile on Hello.cv: https://hello.cv/khulisospha
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